Privacy Policy

Falcon Aero Services, operating our online platform and services, is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our site.

Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services, when participating in activities on our site, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and our site, the choices you make, and the services you use. This information may include names, contact information, professional details, and other similar information relevant to the aviation services we provide.

We may also collect information automatically when you visit our site. This information may include your IP address, browser and device information, operating system, language preferences, referring URLs, country, location, how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is available in our Cookie Policy or within this privacy policy.

How We Use Your Information

We use the information we collect or receive for various business purposes, including:

  • To facilitate the creation and management of accounts.
  • To deliver and manage the services you request.
  • To respond to your inquiries and offer support.
  • To send administrative information to you, such as service-related information and notices.
  • To enable user-to-user communications.
  • To request feedback and contact you about your use of our site.
  • To send you marketing and promotional communications. You can opt-out of our marketing communications at any time.
  • To deliver targeted advertising to you.
  • To manage orders and payments.
  • To protect our site and enforce our terms, conditions, and policies.
  • To respond to legal requests and prevent harm.
  • To manage and improve our business operations, including data analysis, usage trends analysis, determining the effectiveness of promotional campaigns, and to evaluate and improve our site, products, services, marketing, and your experience.

Legal Basis for Processing

We process your personal information under different legal bases, including your consent, the necessity to perform a contract with you, compliance with our legal obligations, and our legitimate business interests.

Sharing Your Information

We may share your information with third parties in specific situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
  • For Legal Reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Security of Your Information

We use administrative, technical, and physical security measures to help protect the security of your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Protection Rights

In some regions, you have rights under applicable data protection laws. These may include the right to request access to and obtain a copy of your personal information, to request rectification or erasure of your personal information, to restrict the processing of your personal information, to object to the processing of your personal information, to data portability, and where applicable, to withdraw your consent. You may also have the right to complain to a data protection authority in your jurisdiction.

Links to Other Sites

Our site may contain links to third-party sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our site is not directed at children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have questions or comments about this privacy policy, you may contact us by mail at:

Falcon Aero Services
One Business Bay
18th Floor
Marasi Drive
Dubai, Dubai, P.O. Box 45678
United Arab Emirates